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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

Profile photo of Asia Howard

Asia Howard

September 25, 2024

5  out of  5
rating by Asia Howard
"I love Brooklyne, she is a wonderful and caring person. I had hip surgery and was off work for a while and she checked on me frequently and had patience with me getting my insurance."
We responded:
"That is so wonderful, we are happy to hear that Brooklyne was able to be there for you! Thanks for your kind words, Brooklyne is a great asset to our team! We hope you are recovering well Asia!"
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rere morgan

September 23, 2024

5  out of  5
rating by rere morgan
"I’ve had other insurance companies in the past and nobody compares to Ashley Hines state farm!! Everyone is super friendly and helpful with everything. My agent is Brooklyne and she gave great suggestions and communicated very well with me. (I’m also paying way less than my previous which is a plus)"
We responded:
"Thank you so much! Brooklyne is a very knowledgeable agent, we love having her on the team and we are very happy she was able to help you with your insurance needs AND save you some money while doing so! "
Profile photo of Marcia Flax

Marcia Flax

September 6, 2024

5  out of  5
rating by Marcia Flax
"Great service and great agents. Took care of all my needs at a traumatic time for me. Thank you!!!"
We responded:
"Thank you Marcia, we are so happy that we were able to be there for you when you needed us! "
Profile photo of Alisha A

Alisha A

August 8, 2024

5  out of  5
rating by Alisha A
"Very understandable and helpful staff. Any questions I have or anything I need has been taken care of efficiently."
We responded:
"Thank you so much Alicia! We are so happy that we have been able to help you and take care of your questions! We appreciate you!"
Profile photo of Pam Mayle

Pam Mayle

August 2, 2024

5  out of  5
rating by Pam Mayle
"Bethany was fantastic! I was not excited to have to sit and talk insurance, but my partner had made the appointment. Bethany explained everything in a way that was friendly, professional and clear. We were able to save money with options that were offered. I still don’t like fussing with insurance but if you need to call Hines State Farm. Trust Bethany she knows her stuff."
We responded:
"Thank you so much for your kind words about our agency and about Bethany! She is an amazing asset to our team, we are so happy to hear that she was able to provide excellent customer service, we would expect no less from her! We appreciate your business! Thank you!"
Profile photo of Nancy Drukker

Nancy Drukker

July 31, 2024

5  out of  5
rating by Nancy Drukker
"My previous Agent retired and I was assigned to Ashley. She was absolutely wonderful when I had to file a claim. She helped get my claim processed with no problems. Highly recommend her."
We responded:
"We are happy to hear that your claim went smoothly without any issues! Thanks for the great review, we appreciate you!"
Profile photo of Janna Carrier

Janna Carrier

July 29, 2024

5  out of  5
rating by Janna Carrier
"Bethany at State Farm is so personable and professional! She & the team make an extra effort to get to know my family & make insurance recommendations to make sure we are well-cared for."
We responded:
"Thanks Janna! We love Bethany and she definitely goes the extra mile for people! We have a great team who loves to make sure our customers are happy!"
Profile photo of Fran Miller

Fran Miller

July 24, 2024

5  out of  5
rating by Fran Miller
"My old agent up and retired and we somehow ended up with this WONDERFUL agent! I have never met them face to face and they have been helping me so much with a flooding issue in our home. Their customer service is 100 percent spot on! I have been having a hard time getting the claims department to respond to me but this team has been diligently helping me. THANK YOU GUYS SO MUCH!"
We responded:
"AAAWWWW thank you Fran - we appreciate your kind words! Sorry to hear you were dealing with those issues in your home! Our agency prides itself on being top notch and providing amazing customer service, happy to hear you had that experience with us!"
Profile photo of Flip Master

Flip Master

July 18, 2024

5  out of  5
rating by Flip Master
"Answered all of my questions and was very patient and nice"
We responded:
"Thank you for the 5-star review! We appreciate it!"
Profile photo of Christopher Kollar

Christopher Kollar

July 15, 2024

5  out of  5
rating by Christopher Kollar
"Perfect help and had no issues. Perfect service"
We responded:
"Thanks Christopher, we are happy to hear that! We appreciate you!"
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Ashley G

July 12, 2024

5  out of  5
rating by Ashley G
"Ashley and her team are phenomenal!! They go beyond their call of duty when it comes to customer service. They are always available and get things done during and after business hours! Not only are they amazing, our premiums barely increased, which is a breath of fresh air especially in today’s economy!!"
We responded:
"Thank YOU Ashley, we appreciate you and your business! We love to know that we are going above and beyond for you during and after business hours!"
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Mary Callahan

July 8, 2024

5  out of  5
rating by Mary Callahan
"Very pleasant and helpful! Answered all my questions."
We responded:
"Thanks so much for you review and kind words Mary!"
Profile photo of Jason McCleary

Jason McCleary

July 2, 2024

5  out of  5
rating by Jason McCleary
"I called to get a qoute for properties and vehicles and spoke with Bethany. I will say I am grumpy kind of guy. She was very patient with my attitude and worked though it. I will say she has the best personality of anyone I have dealt with in a very long time. Thanks for your help!"
We responded:
"Thank you, Jason! Bethany is a rock star and we get a lot of feedback that aligns with yours. Thanks for your kind words. We appreciate you! "
Profile photo of Monica Thompson

Monica Thompson

June 28, 2024

5  out of  5
rating by Monica Thompson
"My rep. Katrina was amazing. She got me more coverage than I had at my other insurance agency for a fraction of the cost, and she is so knowledgeable about all State Farm has to offer. I definitely recommend the switch to State Farm insurance."
We responded:
"More coverage for less cost = value! We are so glad you made the switch and we are so fortunate to have you as a customer!"
Profile photo of Bobbi Ruf

Bobbi Ruf

June 25, 2024

5  out of  5
rating by Bobbi Ruf
"Ashley and her team are excellent! Whenever I call, she and her team are friendly, very helpful, and extremely knowledgeable."
We responded:
"Thank you, Bobbi! We are happy when you are happy! "
Profile photo of Melissa Straight

Melissa Straight

June 20, 2024

5  out of  5
rating by Melissa Straight
"I called State Farm looking for a quote due to an extreme increase in my old insurance policy. They were able to offer me the same coverage for $100 cheaper per month. Thanks so much!!"
We responded:
"I'm so happy you made the switch! $100 extra in your pocket every month is no small matter! So happy we could help you get a better buy!"
Profile photo of Debora Lyons

Debora Lyons

June 18, 2024

5  out of  5
rating by Debora Lyons
"I couldn't ask for a better experience with insurance."
We responded:
"Thank you Debera! We appreciate your business!"
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Jennifer Andelova

June 14, 2024

5  out of  5
rating by Jennifer Andelova
"The team is incredibly helpful and proactive. I trust them to look out for my best interests. Bethany is a joy to work with."
We responded:
"Thank you, Jennifer! We certainly appreciate your business and are happy to help!"
Profile photo of Inez Holmes

Inez Holmes

June 14, 2024

5  out of  5
rating by Inez Holmes
"This office attended to my relocating to a new state and setting me up with a new office in expedient time. It was so much appreciated because I did not have to have an interruption in coverage or try to find another agency in my own."
We responded:
"Thank you, Inez! We are here to help life go right!"
Profile photo of Jean Laborde Orange

Jean Laborde Orange

June 13, 2024

5  out of  5
rating by Jean Laborde Orange
"Ashley was so helpful and had great customer service. Answered all of my questions and worked fast."
We responded:
"Thank you, Jean! Happy to be of service!"
Profile photo of Ronette Davis (NavX Realty)

Ronette Davis (NavX Realty)

June 12, 2024

5  out of  5
rating by Ronette Davis (NavX Realty)
"Bethany is top notch!! She is the friendliest, sweetest, and such a compassionate person. If you have questions, she explains everything without making you feel as if she doesn’t have the time. 10/10 recommend!"
We responded:
"Thank you, Ronette! We really appreciate you! "
Profile photo of Sierra Johnson

Sierra Johnson

June 12, 2024

5  out of  5
rating by Sierra Johnson
"Bethany was VERY personable and friendly. Our home insurance, through another company, went up roughly 80% and she ran me a new quote without being overly pushy- which is the biggest concern for me knowing nothing about insurance. Highly recommend!"
We responded:
"Thank you, Sierra! We appreciate you taking the time to say a kind word about Bri. We're so happy you had a great experience. We strive to make all our contacts as pleasant as possible. "
Profile photo of Annette Palmer

Annette Palmer

June 11, 2024

5  out of  5
rating by Annette Palmer
"Brooklyn Baldwin has been very friendly and helpful!"
We responded:
"Thank you, Annette! Brooklyne is such a great asset to Team Himes. We are so happy she took great care of you!"
Profile photo of hanna thompson

hanna thompson

June 11, 2024

5  out of  5
rating by hanna thompson
"Very friendly and helpful staff here at this location!"
We responded:
"Thank you, Hanna! We appreciate your business!"
Profile photo of stephanie brooks

stephanie brooks

June 7, 2024

5  out of  5
rating by stephanie brooks
"I love this company!! Switched to them after having another company for 5 years and having nothing but issue with unnamed company. I could not be happier with the team and how much help they have been in every situation!!"
We responded:
"So happy you made the switch! Thank you for the 5 star review!"