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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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K. D.

May 21, 2026

5  out of  5
rating by K. D.
"I love using state farm! They are so reasonable on prices & they work with you if you ever get behind on a bill! Every state farm worker that I have talked to was very kind & understanding with me! :)"
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deanna

May 21, 2026

5  out of  5
rating by deanna
"Some other company’s were charging a lot for my insurance but I’m glad I was able to look up State Farm and read more information and get an awesome quote that isn’t pricey.. Was able to talk to Ashley she is very nice"
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Jake Deneca

May 21, 2026

5  out of  5
rating by Jake Deneca
"Great people at this office. We had some damage to our property and they helped every bit that we needed. Explained the process, helped through the process, and even after all was done checked to see if we were satisfied. Always friendly and helpful when they are needed. Thanks again to you all and to State Farm."
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Denise Griffie

May 19, 2026

5  out of  5
rating by Denise Griffie
"Ashley is awesome!"
We responded:
"Denise, Thank you for sharing! I'm so glad we could help with your motorcycle insurance. All the best! - Ashley"
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Cory Edwards

May 19, 2026

5  out of  5
rating by Cory Edwards
"Keysten, an employee of Ashley's, is the best agent I've ever had. She's always helpful with questions and helped me save tons of money when I switched to State Farm!"
We responded:
"Cory, It is great to hear how happy you are with the experience you have had with Keysten! We are here to help with all of your insurance needs, anytime. Cheers! - Ashley"
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Michael Kiser

May 19, 2026

5  out of  5
rating by Michael Kiser
"Cassie was very helpful giving me a quote for motorcycle insurance and starting the policy. I rate her 5 stars."
We responded:
"Michael, I'm so glad to hear that Cassie was able to help you with your motorcycle insurance. Appreciate the feedback! - Ashley"
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Emily Rogers

May 7, 2026

5  out of  5
rating by Emily Rogers
"I had a wonderful experience working with Ashley Himes State Farm and especially Keysten Creamer. Going through insurance changes and life transitions can be stressful, but Keysten made the entire process easy, clear, and genuinely supportive. She was responsive, patient with my questions, and took the time to explain everything thoroughly without making me feel rushed. Ashley and her team provide the kind of personal service that is hard to find today. I truly felt cared for as a person, not just a policy number. Highly recommend this office to anyone looking for knowledgeable, compassionate, and professional insurance support!"
We responded:
"Emily, I’m happy to hear Keysten took such great care of you, and we could provide you with a positive insurance experience. Our team takes pride in delivering top-notch support to our customers. - Ashley"
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Katilyn Martin

May 7, 2026

5  out of  5
rating by Katilyn Martin
"Great experience and offers! Ashley was able to give me a huge difference from my insurance that was given to me when purchasing a new vehicle. She made it super easy to switch back to State Farm and with an amazing offer!"
We responded:
"Katilyn, this made my day! Thank you for sharing. I am always here to help and offer any assistance you may need. - Ashley"
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Austin Green

May 7, 2026

5  out of  5
rating by Austin Green
"Ashley’s team did an amazing job, I had insurance in 15 minutes. Could recommend this office more!"
We responded:
"Austin, I'm so glad our team has been able to give you such a great experience with our State Farm Agency! - Ashley"
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Adrienne Gros

May 6, 2026

5  out of  5
rating by Adrienne Gros
"Great people at SF. I Think a wise choice with this team"
We responded:
"Adrienne, thank you for trusting us! - Ashley"
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Melinda Scaggs

April 20, 2026

5  out of  5
rating by Melinda Scaggs
"Ashley and her team are always on point! Each staff is personable, makes sure we're taken care of and when they call it's like talking to friends. We appreciate the extra time and effort they put in for our needs."
We responded:
"Thank you so much for your kind words, Melinda! I really appreciate you taking the time to share this. It means a lot to hear that you feel well taken care of and comfortable working with our team. - Ashley"
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Nene

April 16, 2026

5  out of  5
rating by Nene
"After having to make a claim for roof damage I reached out to Katrina and she has been so helpful! Making follow up calls and making sure I knew every step of the process! I have had such a great experience! Thank you Katrina!"
We responded:
"Nene, thank you for your kind feedback! We’re glad to hear Katrina was so helpful and kept you informed throughout the claims process! - Ashley"
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Amiee Riley

April 13, 2026

5  out of  5
rating by Amiee Riley
"Ashley Himes State Farm has been great to work with throughout my home claim. Their team has been responsive, supportive, and truly on top of every detail. They consistently follow through on what they say, which has made the entire process much smoother and less stressful. I really appreciate their professionalism and dedication."
We responded:
"Amiee, thank you so much for your thoughtful feedback! We’re glad to hear our team was responsive and supportive throughout your experience. We truly appreciate you taking the time to share this! - Ashley"
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Barbara Hairston

April 9, 2026

5  out of  5
rating by Barbara Hairston
"Claim handled much quicker than I thought possible with little hassle"
We responded:
"Barbara, your experience with our team is exactly what we strive for. - Ashley"
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Lisa Beekman

April 8, 2026

5  out of  5
rating by Lisa Beekman
"During the crazy wind storm Springfield, Oh endured this month, my roof mostly blew off my condo. I went into the Ashley Himes office (without an appt) and as usual was greeted warmly and enthusiastically by their office manager. She was extremely helpful, answered all my questions and set me up with an appt with an adjuster. Long story short, after waiting in line for awhile to get my details from the adjuster, I received a call from the office offering to explain (again) anything I didn't understand. I was extremely happy to hear from the office. It is not often you are offered help from a business without having to beg for it. I am always happy to deal with this office, if I may say filled with FEMALE employees, because I know I will always be treated as they would want to be treated. Other businesses could take a lesson from these ladies, they are top notch individuals, professionals and extremely HUMAN!!"
We responded:
"Lisa, thank you so much for sharing your experience during such a difficult situation. We’re truly glad our team was able to support you, answer your questions, and follow up to make sure you felt taken care of. Your kind words mean a lot to us! - Ashley"
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KiKi Olding

March 27, 2026

5  out of  5
rating by KiKi Olding
"Danika gave us quick, thorough and awesome service today while adding a vehicle to our insurance today."
We responded:
"Kiki, thanks for your kind words! We’re happy Danika could make the process smooth and efficient for you! - Ashley"
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Hannah Lewis

March 25, 2026

5  out of  5
rating by Hannah Lewis
"They are always so easy to work with! They get things done quickly and correctly every time I've needed them! Always very pleasant, highly recommend."
We responded:
"Hannah, we appreciate your feedback! It’s wonderful to hear our team consistently delivers quick, accurate, and friendly service. Thank you for recommending us! - Ashley"
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Karen Gilbert

February 27, 2026

5  out of  5
rating by Karen Gilbert
"Great service with State Farm"
We responded:
"Karen, thank you for the positive review! - Ashley"
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Colleen Riley

February 4, 2026

5  out of  5
rating by Colleen Riley
"I have my life, auto and homeowners insurance all together through State Farm. We have been with S. F. at least 40 years. Before my father passed in 2019, he used this agency for as long as I can remember. Great with your needs. WTG State Farm!!!! !"
We responded:
"Colleen, It is always our mission to provide you with excellent customer care. We appreciate your time and business more than you know! Thank you! - Ashley"
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Kensky Pierre

February 2, 2026

5  out of  5
rating by Kensky Pierre
"She is always available. She always has good answers to her question"
We responded:
"Kensky, thank you so much for taking the time to leave us a five-star review! - Ahsley "
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Jeremy Johnson

January 28, 2026

5  out of  5
rating by Jeremy Johnson
"Great"
We responded:
"Jeremy, thank you for the five stars! - Ashley"
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Megan

January 28, 2026

5  out of  5
rating by Megan
"This office is absolutely amazing! The girls are wonderful & so helpful. everytime I call in they are quick and always make sure I’m covered properly. I would pay any price to have this level of care."
We responded:
"Megan, thank you so much for sharing your experience with our office. My team and I have always enjoyed working with you and assisting you with your insurance needs. We look forward to continuing to grow this relationship! - Ashley"
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Dustin Herring

January 15, 2026

1  out of  5
rating by Dustin Herring
"I cannot discourage you all enough from signing up with State Farm. One accident in 10 years and they have now dropped us from coverage. Absolutely disgusting business practice. *EDIT AFTER RESPONSE* - Angie already did a poor enough job of explaining which is to say there is no real explanation other than greed. We have had State Farm for almost 10 years averaging $350/mo premium. That equates to about $42,000 in total. State Farm Revenue was 5.6 BILLION in 2024. So after all that money spent on premiums, one accident and 2 vandalism claims gets me to a point of non renewal. Greed is the only answer no matter how much you try to sugar coat it"
We responded:
"Dustin, I’m very sorry to hear about your experience. At State Farm, we take every claim and policy review seriously, and decisions regarding coverage are made in accordance with our policies and state regulations. Our goal is always to provide fair service to all of our customers, and we regret that you feel this way. If you’d like to discuss your situation further, I’m happy to review your account and answer any questions. - Ashley"
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Olivia Charles

January 14, 2026

5  out of  5
rating by Olivia Charles
"Keysten is great and so helpful! Highly recommend her and this business!"
We responded:
"Keysten, thank you so much for your kind words about my team and I. We are honored to assist you with your insurance needs. - Ashley"
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Curtis Wyckoff

December 17, 2025

5  out of  5
rating by Curtis Wyckoff
"Keysten is so easy to work with and very responsive. Everyone there is very professional and nice. 12/10 would recommend"
We responded:
"Curtis, we greatly appreciate your kind words and are thrilled to hear about your positive experience with our customer service. - Ashley"