State Farm® Insurance Agent Ashley Himes
Leave Us a Review
Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.
Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.
What our customers say about us...
Colleen Riley
February 4, 2026
5
out of
5
rating by Colleen Riley
"I have my life, auto and homeowners insurance all together through State Farm. We have been with S. F. at least 40 years. Before my father passed in 2019, he used this agency for as long as I can remember. Great with your needs. WTG State Farm!!!! !"
We responded:
"Colleen, It is always our mission to provide you with excellent customer care. We appreciate your time and business more than you know! Thank you! - Ashley"
Kensky Pierre
February 2, 2026
5
out of
5
rating by Kensky Pierre
"She is always available. She always has good answers to her question"
We responded:
"Kensky, thank you so much for taking the time to leave us a five-star review! - Ahsley "
Jeremy Johnson
January 28, 2026
5
out of
5
rating by Jeremy Johnson
"Great"
We responded:
"Jeremy, thank you for the five stars! - Ashley"
Megan
January 28, 2026
5
out of
5
rating by Megan
"This office is absolutely amazing! The girls are wonderful & so helpful. everytime I call in they are quick and always make sure I’m covered properly. I would pay any price to have this level of care."
We responded:
"Megan, thank you so much for sharing your experience with our office. My team and I have always enjoyed working with you and assisting you with your insurance needs. We look forward to continuing to grow this relationship! - Ashley"
Dustin Herring
January 15, 2026
1
out of
5
rating by Dustin Herring
"I cannot discourage you all enough from signing up with State Farm. One accident in 10 years and they have now dropped us from coverage. Absolutely disgusting business practice. *EDIT AFTER RESPONSE* - Angie already did a poor enough job of explaining which is to say there is no real explanation other than greed. We have had State Farm for almost 10 years averaging $350/mo premium. That equates to about $42,000 in total. State Farm Revenue was 5.6 BILLION in 2024. So after all that money spent on premiums, one accident and 2 vandalism claims gets me to a point of non renewal. Greed is the only answer no matter how much you try to sugar coat it"
We responded:
"Dustin, I’m very sorry to hear about your experience. At State Farm, we take every claim and policy review seriously, and decisions regarding coverage are made in accordance with our policies and state regulations. Our goal is always to provide fair service to all of our customers, and we regret that you feel this way. If you’d like to discuss your situation further, I’m happy to review your account and answer any questions. - Ashley"
Olivia Charles
January 14, 2026
5
out of
5
rating by Olivia Charles
"Keysten is great and so helpful! Highly recommend her and this business!"
We responded:
"Keysten, thank you so much for your kind words about my team and I. We are honored to assist you with your insurance needs. - Ashley"
Curtis Wyckoff
December 17, 2025
5
out of
5
rating by Curtis Wyckoff
"Keysten is so easy to work with and very responsive. Everyone there is very professional and nice. 12/10 would recommend"
We responded:
"Curtis, we greatly appreciate your kind words and are thrilled to hear about your positive experience with our customer service. - Ashley"
Samuel Seijo
December 10, 2025
5
out of
5
rating by Samuel Seijo
"Every time I need them they are there. They are quick, friendly and walk me through everything step by step. So happy I switched and went with Ashley and her crew there. Trust me you won’t regret giving them a shot. Thank you guys for always being there no matter what!."
We responded:
"Samuel, this made my day! Thank you for sharing. We’re always here to help and offer any assistance you may need. - Ashley "
Dwayne Bobo
November 29, 2025
1
out of
5
rating by Dwayne Bobo
"Insurance is too high."
We responded:
"Dwayne, I’m sorry to hear that your recent experience didn’t meet your expectations. We understand that finding affordable insurance is important, and we strive to provide the best possible service to all our customers. Unfortunately, as you experienced, insurance rates are often influenced by regulations and external factors that are beyond our control. While we always do our best to explore every possible option for our customers, insurance regulations and guidelines are something we cannot control. If you have any further questions or if there’s anything else we can assist you with, please don’t hesitate to reach out. We are here to help and would appreciate the opportunity to address any additional concerns you may have. - Ashley"
Jeff Garrett
October 27, 2025
5
out of
5
rating by Jeff Garrett
"I worked with Katrina from Ashley’s office to get my new coverage. She and Ashley are great to work with and I feel that they gave me the best coverage for a very good price. I would recommend them to anyone."
We responded:
"Thank you for the five star review, Jeff! My team and I will always be here for you to serve you and provide you with top notch service! - Ashley"
Angie Palbas
September 25, 2025
5
out of
5
rating by Angie Palbas
"Very knowledgeable and friendly. I couldn't ask for a better insurance company."
We responded:
"Angie, it is always our mission to provide you with excellent customer care. - Ashley"
Lo Lo
September 23, 2025
5
out of
5
rating by Lo Lo
"The best office in Springfield!"
We responded:
"Thank you for the five star review! - Ashley"
Michael
September 10, 2025
5
out of
5
rating by Michael
"Fantastic service. Goes out of the way to help out their customers. Reliable and knowledgeable."
We responded:
"Michael, thank you for providing us with a great rating! - Ashley"
Riley Church
September 2, 2025
5
out of
5
rating by Riley Church
"It was a very quick process to get my insurance set up and Ashley was very kind and responded in a timely manner !"
We responded:
"Riley, I appreciate you allowing us to serve your insurance needs! - Ashley"
Barbara Hairston
August 25, 2025
5
out of
5
rating by Barbara Hairston
"Claim handled much quicker than I thought possible with little hassle"
We responded:
"Barbara, your experience with our team is exactly what we strive for. - Ashley"
Kenna Hina
August 19, 2025
5
out of
5
rating by Kenna Hina
"Ashley’s Springfield office is so modern and filled with lovely ladies that are happy to assist! If there’s one thing to promise, it’s that you’ll be taken care of! ❤️"
We responded:
"Kenna, I appreciate you allowing us to serve your insurance needs. Our customers give us the greatest pleasure knowing we have fulfilled their experience positively! Thank you. - Ashley"
Cassie Latimer
August 19, 2025
5
out of
5
rating by Cassie Latimer
"The staff in the office is friendly and very proficient when it comes to knowing policies. They are helpful and nice when customers come in. Always willing to find a resolution to any concerns you may have."
We responded:
"Cassie, My team and I are grateful for the opportunity to serve you each day. We're always more than happy to assist you and make sure your questions are answered to your satisfaction! - Ashely"
Stacy Patrick
August 12, 2025
1
out of
5
rating by Stacy Patrick
"After consistently paying on time, adding our homeowners insurance policy which we paid for a year in advance we were told they are choosing to non renew our auto policy. No tickets, our rates went up with them continuously and when asked why they stated on past policies we used our road side assistance too much on vehicles we don’t own anymore and that they never insured. Lol. What a joke!!"
We responded:
"Thank you for taking a moment to express your satisfaction with our office, Stacy! My team and I will always work hard for your business each day! - Ashley"
Steven Williams
June 5, 2025
5
out of
5
rating by Steven Williams
"Always a positive happy group"
We responded:
"Steven, it is always our mission to provide you with excellent customer care. We appreciate your time and business more than you know! Thank you! -Ashley"
Stay Focus
June 5, 2025
5
out of
5
rating by Stay Focus
"Allstate truly went above and beyond for me. After my vehicle was stolen, they responded immediately and took care of everything without any hassle. They provided me with the rental right away, stayed in constant communication, and handled all the payments quickly and smoothly. I want to give special recognition to my agent, Ashley Himes. She was incredibly kind, professional, and reliable throughout the entire process. Her support made a stressful situation so much easier. I’m extremely grateful and highly recommend Allstate for anyone looking for a trustworthy responsive insurance service."
We responded:
"Thank you for taking a moment to share your positive experience with us! Your feedback is not only important to us but also very much appreciated. We’re excited to serve your future insurance needs! - Ashley"
Kelly Cromlish
June 2, 2025
5
out of
5
rating by Kelly Cromlish
"I always have a good experience when I need to update or change my policy. It’s never a hassle, so easy and Angie is amazing!"
We responded:
"Kelly, it is always our mission to provide you with excellent customer care. We appreciate your time and business more than you know! Thank you! - Ashley"
Yves Andre Ravelin
May 22, 2025
5
out of
5
rating by Yves Andre Ravelin
"Bryan is great to work with. Very patient"
We responded:
"Yves, thanks for your feedback! We’re glad to hear Bryan was patient and great to work with. We appreciate you sharing your experience! Call us anytime. - Ashley "
Deven Devoe
May 19, 2025
5
out of
5
rating by Deven Devoe
"They are by far the best insurance agency ive ever gone through very understanding and responds fast to any needs! 100% recommended!!"
We responded:
"Deven, my team and I want to thank you for expressing such positive feedback to us. Thank you for sharing! - Ashley"
Janna Carrier
May 16, 2025
5
out of
5
rating by Janna Carrier
"Angie at State Farm went the extra mile to help this mom of four boys find the most affordable rates as well as programs to keep my young drivers safe. Thank you to Ashley Himes’ entire team!"
We responded:
"Thanks Janna! We love Bethany and she definitely goes the extra mile for people! We have a great team who loves to make sure our customers are happy!"
Brenna Aldredge
May 15, 2025
5
out of
5
rating by Brenna Aldredge
"Bryan was fantastic to work with! He really took the time to make sure that my coverage was exactly right for me and that I truly felt educated and understood my policy inside and out. He also got me a policy that was about $50.00 less a month than what a was paying previously. If you are feeling confused or unsure about insurance, Bryan can really help you out!"
We responded:
"Brenna, the trust you have in my team and I will always be important to us! Thank you for giving us the opportunity to serve you each day. - Ashley"